We do our best to get your order to you as quickly as possible; however, we recommend giving yourself plenty of time to receive your item(s) before you need them. It is best to allow a two week cushion in the event of an unforeseen circumstance that could cause a delay in delivery.
GENERAL SHIPPING + DELIVERY
Please allow 2-3 business days to process your order -- Orders placed on holidays or weekends will begin processing the following business day. Processing times are NOT included in the delivery time. Processing can take up to 5-7 business days during restocks, promotions or holidays.
We offer FREE SHIPPING on domestic orders over $275 (after discounts and promos are applied). Shipping and delivery updates will be sent via email once the order has shipped. Orders are expected to arrive within 3-4 business days AFTER the shipping confirmation is received and scanned by the carrier.
We are not responsible for any delays in delivery once the item has been accepted and scanned by the carrier. Any late deliveries, customs delays etc. are out of our control and refunds will NOT be issued while orders are marked "In Transit" by the carrier.
For International orders, items will be shipped via DHL Express, 2-8 day delivery. Signature confirmation is REQUIRED on all orders. Customer is responsible for any shipping fees, taxes and duties. Shipping rates are calculated at checkout.
RETURN POLICY
Eligible items may be returned for store credit within 15 days of the shipping date. In order to receive store credit, product(s) must returned in the original sale condition with all ties and tags attached. Any shipping related fees will be deducted from the store credit. Allow 3-5 business for returns to be processed once the merchandise has been received. Because this is a hygienic item, hair that has been washed, cut, dyed, installed, untied and/or tampered with are not be eligible for return and cannot be accepted.
Problem with your order or want to request a return? Complete the Return Request Form and we will respond within 2-3 business days via email. Store credits are issued only after we receive the item and the return has been approved. If we receive an item that does not meet the eligibility requirements ie. without tags, worn, dyed, washed etc; the customer will be responsible for any additional shipping charges.
*Sample kits are FINAL SALE and not eligible for returns.
For packages labeled Returned to Sender, Undeliverable, Wrong Address, duty not paid or not picked up -- We will issue a store credit less shipping fees and a 10% restocking fee.
All cancellations and/or accidental purchases will be subject to a $35 processing fee, no exceptions. Orders cannot be cancelled once they are shipped.
ADDITIONAL INFORMATION
• All custom and special orders are final sale.
• Orders cannot changed after they are placed. This includes changes to the customer name, shipping address, length, texture or payment method.
• Discount codes cannot be combined or applied after a purchase is made.
