DUE TO COVID-19, THERE MAY BE A DELAY IN RECEIVING YOUR ORDER. ONCE YOUR ORDER HAS BEEN PROCESSED, TRACKING INFORMATION WILL BE SENT VIA EMAIL.
We do our best to get your order to you as quickly as possible; however, we recommend giving yourself plenty of time to receive your item(s) before you need it. It is best to allow a two week cushion in the event of an unforeseen circumstance that could cause a delay in delivery. All deliveries require a signature, please plan accordingly.
GENERAL SHIPPING + DELIVERY
Orders are processed Monday - Friday 11a - 3p CST. Please allow 2-3 business days to process your order -- Orders placed on holidays or weekends will begin processing the following business day. Processing times are NOT included in the delivery time.
Processing can take up to 5 business days during restocks, promotions or holidays. We are not responsible for any delays in delivery once the item has been accepted and scanned by the carrier. Any late deliveries, customs delays etc. are out of our control and refunds will NOT be issued while orders are marked "In Transit" by the carrier.
We offer FREE SHIPPING on domestic orders over $275 (after discounts and promos are applied). Orders will be shipped via UPS GROUND w/ SIGNATURE REQUIRED on all orders. Shipping and delivery updates will be sent via email once the order has shipped. Orders are expected to arrive within 4 business days AFTER the shipping confirmation is received. Tracking updates can be found on UPS.com using the tracking number sent in the order confirmation email.
For International orders, items will be shipped via DHL Express, 2-8 day delivery. Signature confirmation is REQUIRED on all orders. Customer is responsible for any shipping fees, taxes and duties. Shipping rates are calculated at checkout.
Eligible items may be returned for store credit within 15 days of the shipping date. In order to receive store credit, product(s) must returned in the original sale condition with all ties and tags attached. Any shipping related fees will be deducted from the store credit. Allow 3-5 business for returns to be processed once the merchandise has been received. Because this is a hygienic item, hair that has been washed, cut, dyed, installed, untied and/or tampered with are not be eligible for return and cannot be accepted.
Problem with your order or want to request a return? Complete the Return Request Form and we will respond within 2-3 business days via email. Store credits are issued only after we receive the item and the return has been approved. If we receive an item that does not meet the eligibility requirements ie. worn, dyed, washed etc; the customer will be responsible for any additional shipping charges.
For packages labeled Returned to Sender, Undeliverable, Wrong Address, duty not paid or not picked up -- We will issue a store credit less shipping fees and a 10% restocking fee.
Additional information --
• All custom and special orders are final sale.
• Orders cannot changed after they are completed. This includes changes to the customer name, shipping address or payment method.
• Discount codes cannot be combined or applied after a purchase is made.